Property Management Executive

Website Dubai Holding

Job Description:

The role holder is responsible for supporting the Manager – Property Management by assisting in the efficient management of residential properties by proactively coordinating with internal departments (FM, HSE etc.) and external stakeholders (tenants, service providers etc.) for maintenance of the properties & communities, timely lease renewals, smooth move-in & move-out process whilst maintaining the highest level of customer service.

Job Responsibilities:

  • Assist the FM team with SLA/ KPI scoring.
  • Identify and highlight HSE risks to the concerned team and ensure issues are addressed in a timely manner.
  • Highlight any issues with value added services service providers.
  • Monitor and audit the performance of FM team, to highlight any shortfalls from the team that may affect customer satisfaction.
  • Suggest updates to the community guidelines and rules and regulations to the Manager – Property Management.
  • Follow up, address and resolve tenants’ complaints and keep updated records as appropriate.
  • Facilitate the coordination between tenants and FM team for move-in and move out process.
  • Coordinate with tenants to provide access for maintenance work when required.
  • Prepare and send circulars and notices to tenants.
  • Support Leasing team to ensure units’ readiness for prospective tenants’ viewing etc.
  • Ensure that the community facilities are always in good condition.
  • Make sure incident reports are issued and follow up with concerned departments to close the report.
  • Monitor and audit the performance of FM team, to highlight any shortfalls from the team that may affect customer satisfaction.
  • Follow up, address and resolve tenants’ complaints and keep updated records as appropriate.
  • Facilitate the coordination between tenants and FM team for move-in and move out process.
  • Coordinate with tenants to provide access for maintenance work when required.
  • Prepare and send circulars and notices to tenants.
  • Accompany RDC team during evictions.
  • Suggest updates to the community guidelines and rules and regulations to the Manager – Property Management.
  • Support Leasing team to ensure units’ readiness for prospective tenants’ viewing etc.
  • Ensure that the community facilities are always in good condition.

Job Requirements:

  • Advanced planning and organizing skills.
  • Advanced negotiation & persuasion skills
  • Bachelors’ degree in Business Administration, or similar
  • Customer relations and service orientation skills.
  • Knowledge of applicable UAE laws and RERA regulations
  • Excellent business developments skills
  • Financial acumen and business outlook.

Job Details:


Company: Dubai Holding

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

To apply for this job please visit www.linkedin.com.


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