Website Jumeirah Group

Job Description:

An opportunity has arisen for a Guest Service Executive to join the Front Office team in a Jumeirah Pe-opening Hotel. The main duties and responsibilities of this role:

Job Responsibilities:

  • Update all information given by guests on the Registration Card on check-in into the system making sure that all required information has been provided
  • Logs and keeps the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance
  • Take payment from guests on departure and close their bills correctly
  • Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
  • Sell rooms to walk-in guests at the maximum rate possible
  • Ensures that the Guest Services desk is manned, operationally prepared and stocked at all times
  • Scan the passport of every guest on arrival and save the data correctly for the CID Report
  • Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet
  • Be efficient in assisting guests throughout their stay with any requirements

Job Requirements:

  • Knowledge of front office application.
  • 2 years front desk experience in a 5-star Hotel
  • Knowledge of basic Microsoft Office applications.
  • Secondary Education
  • Fluency in written and spoken English

Job Details:

Company: Jumeirah Group

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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