Recovery Manager

Website Mashreq Bank

Job Responsibilities:

  • Meet the Recovery Plan for the year and ensure that the recovery team contributions help achieve Credit Cost numbers. Ensure that expense plans are met for the unit.
  • Direct all recovery action and strategies across the various recovery channels and products.
  • Share & implement best practices that are working across the market and implement champion challenger programs. Provide feedback to Senior Manager Recoveries, Head CCRD and Head Retail Credit on portfolio quality and emerging trends.
  • Must ensure appropriate engagement with HR and other units to ensure talent management process and policies in place to combat attrition and improve employee engagement and motivation.

Job Requirements:

  • Ensure that processes are periodically reviewed and RCSA and submitted on time, while ensuring that controls are being periodically tested and found to be effective.
  • Coach and develop team leaders/managers reporting to self. Ensure that staff are trained and developed to set standards and their performance is regularly assessed.
  • Monitor and report activity by regular performance and activity reports including forecasting.
  • Review performance of channels and cost effectiveness
  • Review capacity and staffing plans and ensure that adequate capacity is in place and provisions in place to manage and retain talent. Ensuring a robust incentive plan in place, learning and development programs in place.
  • Manage Bank’s relationship with various third-party service providers, as needed.

Job Details:

Company: Mashreq Bank

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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