Relationship Associate Officer

Website Tanfeeth

Job Description:

To resolve the customers query at the first opportunity across a range of channels (phone, chat, email). Where appropriate provide tailored education about our channels, products and services building trust in the bank’s digital platform.

Job Responsibilities:

  • Complete accurate system notes and updates
  • When unable to resolve at first touch route accurate service requests to appropriate departments
  • Provide precise and accurate information to customers challenging processes where appropriate.
  • Follow up with customer calls where necessary
  • Be a multi-tasker able to move positively between workloads when required
  • Adhere to standard work procedures while handling customer calls
  • Answer all customer contacts professionally and accurately in line with the latest guidance.
  • Identify the needs of the customer through effective listening/questioning helping them achieve their best outcome.
  • Respond to queries politely and educate customers with regards to banking products and services.
  • Be a role model for the banks digital service promoting usage at every opportunity.
  • Use available support tools to problem solve and resolve queries remove the barriers.
  • Educate customers and resolve customer Internet Banking inquiries and general complaints
  • Complete accurate system notes and updates

Job Requirements:

  • Excellent communication skills (written & verbal) The ability to multi-task
  • The ability to work (channel stress) under pressure
  • Passionate about customers – focused on delivering customer excellence.
  • Digital knowledge base familiar using Microsoft office (for example Teams)
  • Experience managing customer interactions via a range of channels – phone , electronic , face to face.
  • Natural Communicator able to communicate effectively with customers
  • Empathetic towards customers – genuinley care.
  • Be flexible to support the business needs.
  • Excellent interpersonal skills
  • Excellent typing skills
  • Analytical good problem solver
  • Resilient – handle change well

Job Details:

Company: Tanfeeth

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

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