Reservations Agent

Website Rotana Hotels

Job Description:

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Job Responsibilities

  •  Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
  •  Maintain an accurate room status at all times
  •  Show complete product knowledge, understand rate structure and apply rate management
  •  Maintain established filing system for all correspondence and collate reports as required by Reservations
  • Manager or Supervisor
  •  Promote and maintain good public relations and endeavors to maximize business
  • Process and confirm guest room reservations made by clients on the phone, letter or fax
  •  Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
  •  Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
  •  Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Job Requirements:

  • You should have a diploma / degree within the hospitality field and previous experience in hotel reservations.
  • You work independently within a structured environment while possessing following additional competencies:
  • You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asse

Job Details:

Company: Rotana Hotels

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

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