Reservations Agent


Job Description:

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

Job Responsibilities:

  • Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
  • Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
  • Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
  • Promote and maintain good public relations and endeavors to maximize business
  • Maintain an accurate room status at all times
  • Maintain established filing system for all correspondence and collate reports as required by Reservations
  • Manager or Supervisor
  • Process and confirm guest room reservations made by clients on the phone, letter or fax
  • Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
  • Show complete product knowledge, understand rate structure and apply rate management

Job Requirements:

  • Understanding Differences
  • Supervising People
  • Supervising Operations
  • Teamwork
  • Adaptability
  • Effective Communication
  • Understanding Hotel Operations
  • Planning for Business

Job Details:


Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

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