Restaurant Manager

Job Description:

To produce an outstanding guest experience within the outlet concept by managing a service team in cooperation with the culinary team. The Restaurant Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit.

Job Responsibilities:

• Conduct yearly performance appraisals and competency review for all employee of the outlet (unless Head of Department is able to do it), providing feedback on their job performance.
• Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.
• Undertake reasonable tasks and secondary duties as appointed by the Head of Department.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Execute and demand the team to execute the highest level of service and set-up standards at all times.
• Set an example in terms of service, products and guidance of the team that reflects the concept.
• Perform up selling for all items offered by the department assigned as well as offering alternatives.
• Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
• All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
• The sales are driven to the outlet’s full potential and that budget is adhered to.
• A High quality of product and service is maintained in the outlet.
• Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
• The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
• Innovation and new ideas are fostered, collected and communicated to the Head of Department.
• The growth of internal talent within the outlet is successfully implemented.
• Support and implement new Talent Development initiatives.
• Identify internal and external talents* that match Kempinski’s DNA values.
• Support career development by training and assigning multi-tasking.
• Grow talent in order to present candidates in quarterly Talent Transfer Calls.
• Give constant feedback to all employees of the outlet.

Job Requirements:

• Embrace an experience as individual as you are!