Restaurant Reservation Agent

Job Description:

Book restaurant reservation requests, facilitate taking guest room delivery orders, and input information accurately into the proper systems

Job Responsibilities:

• Contribute to departmental standards and best practices
• Consistently offer exceptional, friendly and engaging service
• Provide lateral service within the hotel whenever needed
• Arrive at work well groomed, prepared and display enthusiasm
• Well prepared for a long day contribution and utilize time effectively
• Handle queries through telephone, fax, and email
• Communicate in a clear and effective manner
• Be familiar with the all outlets, its menu and should be able to sell best to our guests
• Ensure the best selection for the guest and ensure revenue is maximized through suggestive selling techniques

Job Requirements:

• Should be able to work under pressure in a customer service environment
• 2 years minimum experience working in a multicultural / 5 star hotel environment
• Multi skilled
• Worked in different cultural environment
• Good Computer Skills – MS office particularly Excel and Power point
• Ability to handle luxury guest volumes on a daily basis
• Must be flexible and ability to work long hours
• Creative and positive mind set