Retail Banking Officer – Multiproduct

Job Description:

The RBS MPT unit is a sales channels under RBS (Cards & Personal Loans) catering to the Credit Card, Personal Finance and Bank Account requirements of existing and prospect Emirates NBD customers within UAE. The team’s core responsibility is to sell & increase banks market share of Credit Card, Personal Finance and Account base in line with the Banks overall business strategy. This team is also responsible for bringing new companies to the bank’s approved list of employers and build on these relationships to increase penetration bank’s retail banking products.

Job Responsibilities:

• To act professionally on behalf of the bank for providing details of bank products, services and related processes etc. to customers
• Sales of Credit Card, Personal Finance and Bank Accounts in retail banking.
• To follow the laid down policies and procedures of the bank
• To report/maintain customer feedback, market pulse and any other data point or process as required by the unit/bank
• Cross selling of other bank products when required
• To adhere to banks service standards so as to ensure best in class customer service and experience