Role in Front Office

Job Description:

This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out.

Job Responsibilities:

• Conduct all operational tasks in Front Office while living up to service standards and procedures.
• Go the extra (s)mile where you can.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.

Job Requirements:

• Genuine service personality, with high EQ
• Minimum 4 years’ experience in Hospitality industry.
• A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company.
• Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.