Role in Housekeeping

Job Description:

This function is to ensure exceptional Guest experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our products, by delighting them from welcome until farewell. The function is to maintain the established standards of cleanliness in rooms and public areas according to standards set by the hotel and ensure orderliness and attractive condition of rooms, floors, lift landings, corridors and pantries.

Job Responsibilities:

• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart
• Prevent complaints and ensure adequate service recovery where needed.
• Timeliness in order taking and delivery of requests to guests.
• Conduct all operational tasks in Housekeeping while living up to service standards and procedures.
• Go the extra (s)mile where you can.

Job Requirements:

• Previous experience in similar and/or related fields in a 5* Hotel.
• At least 1-2 year experience at same level.
• Proficient in English Language
• Minimum qualification required is High school diploma/higher secondary