Rooms Controller

Website Marriott

Job Description:

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations.

Job Responsibilities:

  • Follow MRT program with housekeeping department.
  • Supervise and arrange all “long stay guest” reservations. Payments, guarantees, contracts, extensions, outstanding balance and other requirements throughout their stay.
  • Have thorough knowledge of Cashing up procedure.
  • Be fully aware of Credit Policy and supervise compliance, keeping manager and all concerned departments informed of any possible credit risks.
  • Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.

Job Requirements:

  • Strong Communication skills (verbal, listening, writing)
  • Multi-Tasking
  • Leadership
  • Innovative
  • Able to work alone and within a team
  • Pro-active and reliable
  • Problem Solving and Complain Handling

Job Details:


Company: Marriott

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

To apply for this job please visit jobs.marriott.com.


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