Sales Assistant Manager

Job Description:

Assistant Manager Outbound manages Team Leaders who in turn manage a team of 10-15 sales agents at the call center. The approximate span of the AM is 3-7 team leaders depending on the complexity of the process and the revenue to be generated. The team could be sourcing single or multiple products.

Job Responsibilities:

• Customer Satisfaction
• Resolve customer escalations related to the product, process, or staff interaction
• Perform root cause analysis of customer feedback, escalations and complaints and trends.
• Adherence to revenue and cost targets
• Ensure overall performance of the assigned Outbound campaigns
• Provide feedback to employees based on the findings and share insights and recommendations.
• Initiate changes related to team, process and system which can improve the deliverables and productivity of the team
• Adhere to standard work procedures designed within the campaigns
• Adherence to Unit C-Sat Scores
• Provide precise and accurate information to customers to foster sales and long-term customer relationship

Job Requirements:

• Proactive in introducing and owning initiatives
• Solid analytical, critical thinking and creative problem-solving skills.
• Exposure to project management
• Advanced expertise in MS Excel
• Strong business focus and product knowledge
• Attention to detail with the ability to multitask
• Innovation – ability to think out of the box in developing solutions
• Knowledge of current banking system