Sales Consultant

Job Description:

As a leader in luxury retail in the Middle East, Al Tayer Group’s retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

Job Responsibilities:

• Maintain personal grooming standards as advised by the Store Manager.
• Maintain clean and organized display, fitting rooms and stock areas.
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
• Recruit customers for the database, accurately entering their details on the POS system.
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
• Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.

Job Requirements:

• Fluency in written and spoken English and Russian or Chinese is preferred.
• Genuine interest and knowledge of luxury fashion industry
• Strong customer focus & prioritizing customer experience above everything else.
• Sales Driven
• Ability to work under pressure and achieve KPIs
• Personal leadership and interpersonal skills
• Minimum high school qualification
• Must have 3 to 4 years retail sales fashion experience