Senior Support Specialist

Website Enoc

Job Description:

Delivers second line support to end users in the organization and responsible for solutions maintenance, modifications, performance, capacity, upgrades and administering applications and solutions. Responsible for assisting in the design, delivery, and improvement of applications and systems.

Job Responsibilities:

  • To maintain a high degree of customer service for all support queries and adhere to service management principles
  • Identifies and documents system deficiencies and recommends solutions
  • To restore the normal service operation as quickly as possible
  • To escalate calls hierarchically/functionally if the call cannot be resolved within the agreed service levels.
  • Coordinates with Product principle to resolve reported incidents.
  • To take ownership of assigned incidents and provide a resolution within the agreed service levels
  • Available 24×7 to respond for business or IT operation team calls and attend on site.
  • Identifies issues, tracks, reports and resolves them in a timely manner
  • Support users in the use of business applications by providing necessary training and advice
  • Analyses business needs and conceptualises solutions to meet and exceed customer expectations
  • Should be Customer centric, achieve customer satisfaction and maintain proper perspective in all activities.

Job Requirements:

  • 5+ of Information Technology experience
  • 2+ years of relevant working experience
  • Degree: Minimum Bachelor’s degree in Computer Science, Engineering or equivalent

Job Details:

Company: Enoc

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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