Service Delivery Manager

Website Dnata

Job Description:

The selected candidate will responsible for providing the required support and expertise to the staff on shift ensuring service delivery by dealing with any conflicts and issues raised by customers. Activate exception management plan or business continuity and develop staff performance on shift to ensure safe on-time performance amidst a service focused environment and in compliance with regulatory, legal and safety requirements and standard operating procedures.

Job Responsibilities:

  • Communicates with outsource suppliers to ensure availability of resources on shift when required (where applicable)
  • Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions
  • Builds and maintains relationships with stakeholders to ensure that customer?s requirements are met and in compliance with regulatory, safety and legal requirements
  • Identifies opportunities for continuous improvement of systems, processes and practices and reports to Department Management
  • Ensures compliance to all relevant safety policies, procedures and controls across the department to guarantee employee safety, legislative compliance and a responsible environmental attitude and the implementation of BAP
  • Provides expertise in their specialised area and acts as the focal point of contact for key stakeholders
  • Ensures safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support and direction
  • Develops a complete on-shift summary highlighting key milestone, areas of development and support with recommendations

Job Requirements:

  • Diploma: 8-10 years of experience in aviation / ground handling / customer service
  • Advanced understanding of airlines’ customer service product (specific airport related requirements) and Industry regulations for the assigned work area
  • UAE driving license (for airside based roles)
  • Advanced understanding of the aviation terminology
  • Preferably First Aid trained

Job Details:

Company: Dnata

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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