Service Executive

Job Description:

Monitor & manage liner relations on a station level for a better buying power and lead negotiation of  Adhoc or contracted rates to provide more competitive rates to customers

Job Responsibilities:

• Negotiate rates with carriers, agents, offices and service providers
• Achieve the overall freight numbers for the customers assigned
• Report any failure to the line manager and ensure client is updated on time manner
• Capability to handle freight forwarding operations & customer service independently without supervision
• Maintaining daily and regular reports
• Ensure improvement in On time delivery performance of the tradelanes serviced by Aramex
• Ensure Cargowise adoption & milestone status update integrity is 100%
• Identify the correct type and number of required equipment
• Provide Freight solution to the customer
• Develop relation with the customer
• Handle freight enquiries, quotations and coordination with local and international clients
• Provide support for the sales, to quote client and Follow on business awarded and lost business
• P&L monitoring and Job invoicing
• Support client for any claim, payment issues or pending shipment

Job Requirements:

• Good commands in professional emails writing
• Cargowise experience preferred
• Knowledge about GCC tradelanes & land freight solutions, equipment type
• Excellent MS office skills: Word, Excel and Power Point
• Bachelor’s degree in business or any other field
• 3-4 years of relevant working experience in the Air, Sea & Land Freight Forwarding & logistic industry
• Experience in Customer service and handling Key business client, airline & rate negotiation