Service Executive

Website Aramex

Job Description:

Monitor & manage liner relations on a station level for a better buying power and lead negotiation of  Adhoc or contracted rates to provide more competitive rates to customers

Job Responsibilities:

  • Negotiate rates with carriers, agents, offices and service providers
  • Achieve the overall freight numbers for the customers assigned
  • Report any failure to the line manager and ensure client is updated on time manner
  • Capability to handle freight forwarding operations & customer service independently without supervision
  • Maintaining daily and regular reports
  • Ensure improvement in On time delivery performance of the tradelanes serviced by Aramex
  • Ensure Cargowise adoption & milestone status update integrity is 100%
  • Identify the correct type and number of required equipment
  • Provide Freight solution to the customer
  • Develop relation with the customer
  • Handle freight enquiries, quotations and coordination with local and international clients
  • Provide support for the sales, to quote client and Follow on business awarded and lost business
  • P&L monitoring and Job invoicing
  • Support client for any claim, payment issues or pending shipment

Job Requirements:

  • Good commands in professional emails writing
  • Cargowise experience preferred
  • Knowledge about GCC tradelanes & land freight solutions, equipment type
  • Excellent MS office skills: Word, Excel and Power Point
  • Bachelor’s degree in business or any other field
  • 3-4 years of relevant working experience in the Air, Sea & Land Freight Forwarding & logistic industry
  • Experience in Customer service and handling Key business client, airline & rate negotiation

Job Details:

Company: Aramex

Vacancy Type: Full Time

Job Location: Abu Dhabi, UAE

Application Deadline: N/A

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