Skincare Expert

Job Description:

Our Skin-Care Expert is responsible for achieving optimum sales and targets by ensuring a high level of customer service and professional standards and is responsible for giving skin care advice to their clients and guiding them through skin care and allergies routines with suitable products.

Job Responsibilities:

• Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition
• Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities
• When applicable, stay abreast of the brand’s different online (website, app and social media) offerings and activities and promote them with customers. Participate in achieving incentives
• Take ownership of the customer’s experience by delivering exceptional service and bringing to life the brand’s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert advice, and proactively catering to customers’ needs, interests and preferences.
• Demonstrate effective usage and benefits of various brands and skin care products and ensure high level of expertise while conducting professional facials.
• Stay ahead of latest trends, products and competitors
• Represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members
• Push Skin care sales during events, promotions and launches

Job Requirements:

• Minimum 2 years’ experience in the beauty industry
• Arabic Speaker is mandatory.
• Ensure all sales and operational policies and procedures are followed and maintained.
• Generate and maintain daily sales reports, post-launch sales tracking and sell-out tracking at store level
• Maintain all operating standards by ensuring merchandising levels, stock replenishment and organising display in the appropriate shelves/ counters are done as per the brand’s VM guidelines
• Report stock shortages using the stock order form and ensure stock receipt as per set procedures.
• Generate sales, while achieving line and sales targets, using skin-care knowledge and ensure monthly make-up sessions are reached.
• Demonstrate a strong understanding of the available technological tools and use them to enhance the customer experience both in and out of the store (Clienteling app, CRM, OMS, etc.)
• Ability to conduct facial treatments