Sr Manager – Digital Channels

Website Emirates Nbd

Job Description:

The jobholder will drive digital strategy and execution of initiatives across digital channels for Business Banking, that is a key component of the unit’s value proposition for customers. The role entails taking ownership of;

Job Responsibilities:

  • Work closely with IT on enhancements to existing systems for better delivery of services and rollout of new value proposition ideas
  • Work with CRM transformation team for development of new APIs for consumption/integration in digital journeys for Business Banking clients
  • Lead segment’s requirements during the development & implementation of all digitization projects
  • Focus on building STP services to reduce manual work
  • Act as segment representative in all digitization initiatives launched for RBWM
  • Ensure training and rollout of these services
  • Own the development, delivery and usage of CRM services for BUB RMs
  • Identify customers using traditional channels & move them to online channels for day to day transactions.

Job Details:

Company: Emirates Nbd

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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