Store Supervisor

Website Chalhoub Group

Job Description:

At Chalhoub, creativity is a team effort ! Working as a Store Supervisor you will be responsible for leading a sales team towards achieving the sales target while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

Job Responsibilities:

  • Drive eNPS through people experience initiatives and culture
  • Ensure click and collect are conducted within SLAs
  • Promote loyalty program (MUSE) and ensure team knowledge about app offerings etc..
  • You will nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
  • Ensure customer data is properly captured by the team in adherence to marketing team requirements
  • Act as the key point of contact with back-office team
  • Oversee store’s day to day operations related to VM, Retail Store SOPs adherence, and sales team schedule
  • Offer support to store staff during in-store events

Job Details:

Company: Chalhoub Group

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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