Store Supervisor

Job Description:

At Chalhoub, creativity is a team effort ! Working as a Store Supervisor you will be responsible for leading a sales team towards achieving the sales target while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

Job Responsibilities:

• Drive eNPS through people experience initiatives and culture
• Ensure click and collect are conducted within SLAs
• Promote loyalty program (MUSE) and ensure team knowledge about app offerings etc..
• You will nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
• Ensure customer data is properly captured by the team in adherence to marketing team requirements
• Act as the key point of contact with back-office team
• Oversee store’s day to day operations related to VM, Retail Store SOPs adherence, and sales team schedule
• Offer support to store staff during in-store events