Department Manager

Website Chalhoub Group

Job Description:

Our Department Manager is responsible for leading a sales team towards the achievement of common sales target while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store

Job Responsibilities:

  • Oversee Department’s day to day operations related to VM, Retail Store SOPs adherence,and sales team allocation
  • Drive eNPS through people experience initiatives and culture
  • Ensure customer data is properly captured by the department team in adherence to marketing team requirements
  • Act as the key point of contact with Floor Manager
  • Ensure click and collect are conducted within SLAs
  • Offer support to concessions wihin coverage area
  • Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
  • Promote loyalty program (MUSE) and ensure department team knowledge about app offerings etc..

Job Requirements:

  • Complete all mandatory stages of the application (Video Interview and Pymetrics assessment)
  • Experience in leading a sizeable team within Retail
  • Arabic would be an added benefit for this role

Job Details:


Company: Chalhoub Group

Vacancy Type: Full Time

Job Location: Abu Dhabi, United Arab Emirates

Application Deadline: N/A

To apply for this job please visit www.linkedin.com.


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