Support Analyst

Website Sheikh Shakhbout Medical City - SSMC

Job Description:

Responsible for delivering support to end users in the facility for the usage of various types of business applications efficiently and effectively for fulfilling business objectives. This includes troubleshooting applications and software for all internal customers. Also responsible for assisting in the design, delivery and improvement of in-house software applications training programs and related courseware.

Job Responsibilities:

  • Creates and manages the dashboards for management reporting.
  • Monitors performance of the systems after implementation
  • Manages new user training and writing manual for users to describe installation and operating procedures including power user training documents for internally developed systems.
  • Identify and troubleshoot errors to assists users to solve operating problems
  • Analyzes and alter the program to increase operating efficiency or adapt to new requirements
  • Participates in cross-functional teams and committees as appropriate
  • Prepares flowcharts and diagrams to illustrate a sequence of steps the program must follow to describe logical operations involved
  • Manages project specifications, using flowcharts and diagrams, into a sequence of detailed instructions and logical steps for coding into language process able by computer, applying knowledge of computer programming techniques and computer languages
  • Provides statistical data and reporting on a monthly and adhoc basis for management and key departments as per instruction from Senior Officer
  • Provides technical/functional support for business applications
  • Evaluates user requests for the new or modified program
  • Consults with the user to identify current operating procedures and clarify program objectives

Job Requirements:

  • Experience in a large healthcare facility
  • Bachelor’s degree or equivalent in IT, Computer Science, or a relevant field OR Diploma in relevant field with 3 years of additional experience
  • Proficiency in English language
  • MS Office and computer proficiency
  • Master’s degree in IT, Computer Science, Network or a relevant field or relevant field


Job Details:

Company: Sheikh Shakhbout Medical City - SSMC

Vacancy Type: Full Time

Job Location: Abu Dhabi, UAE

Application Deadline: N/A

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