Support Specialist – Relationship Management

Job Description:

To action requests and complete activities that service Wholesale Banking Group (WBG) clients in the assigned portfolios needs and requests in order to build sustainable customer relationships and support the coverage teams in increasing ADCB’s revenue generation

Job Responsibilities:

• Continuous Improvement: Manage and motivate the team to ensure they contribute to, and participate in, the
• identification and implementation of change initiatives, programmes and projects in line with the bank’s standards
• People Management: Manage self and team in line with ADCB’s people management policies, procedures, processes and
• Policies, Processes, Systems and Procedures: Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
• Practices to ensure adherence and to maximise own and employee contribution to business performance.
• Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service

Job Requirements:

• Presentation and Communication Skills
• Analytical Skills
• Problem Solving Skills
• Client Service Skills
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, Access)