Support Specialist

Website Enoc

Job Description:

Delivers second line support to end users in the organization and responsible for solutions maintenance, modifications, performance, capacity, upgrades and administering applications and solutions.

Job Responsibilities:

  • Maintain a log of any software problems detected and inform the delivery team
  • To maintain a high degree of customer service for all support queries and adhere to service management principles
  • To escalate calls hierarchically/functionally if the call cannot be resolved within the agreed service levels.
  • Coordinates with Product principle to resolve reported incidents.
  • To take ownership of assigned incidents and provide a resolution within the agreed service levels
  • Support users in the use of business applications by providing necessary training and advice
  • To update the customer via the service desk team on the progress of the call
  • To provide 2nd level application support
  • Analyses business needs and conceptualises solutions to meet and exceed customer expectations
  •  Should be Customer centric, achieve customer satisfaction and maintain proper perspective in all activities.
  •  Available 24×7 to respond for business or IT operation team calls and attend on site.
  • To restore the normal service operation as quickly as possible

Job Requirements:

  • 5+ of Information Technology experience
  • Degree: Minimum Bachelor’s degree in Computer Science, Engineering or equivalent
  • Preferable professional certifications: Certification in products like MCSD etc
  • 2+ years of relevant working experience

Job Details:

Company: Enoc

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

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