System Analyst

Website Al Futtaim

Job Description:

Responsible for analysis, design, configuration, and support of Master Version processes and system solutions that improve business efficiency and productivity as well as support business goals. Identify and communicate business needs and translate business requirements into technical system requirements and functional specifications.

Job Responsibilities:

  • Support the MV-Microsoft Dynamics (Navision), Microsoft CRM 365, MV QlikView / Qlik Sense, Online Checkout – the IKEA IT infrastructure – ensuring all departments and functionalities are utilized to the full.
  • Review existing system capabilities, workflows, and scheduling limitations to determine if requested solution or changes are feasible to implement within the current environment.
  • Ensure completeness of technical requirements and functional architecture analysis for the design and implementation of the solution while identifying the gaps or challenges (if any).
  • Manage & implement quarterly Service Packs & Hot Fixes with no or minimal impact to the day to day business operations in all 3 countries.
  • Perform system analysis, design, and configuration and provides technical guidance on the business impact and opportunities while defining a roadmap of the solution(s).
  • Ensure the optimization of existing & new ‘IKEA FAMILY’ (Loyalty Program) strategy while upgrading to Microsoft CRM 365 to create a 350 view of our customers across the region.

Job Requirements:

  • A bachelor’s degree and demonstrated academic achievement in relevant technologies.
  • Ability to work effectively both independently and as part of a team.
  • Knowledge of security technologies and implementation.
  • Sound knowledge of Cloud and integration technologies.
  • Knowledge of project management tools, especially cloud-based software.
  • 4 plus years experience in a similar role
  • Working knowledge with Customer Data Platform – Tealium, Adobe, Salesforce, Treasuredata or the like

Job Details:

Company: Al Futtaim

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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