Team Leader, Customer Services

Website Adnoc

Job Description:

Assists in the development of Company’s Customer Services policy and procedures in line with industry best practices and Company’s scope of works for all Customer Services activities. Designs and implement a suite of procedures to enable the Company’s establishment of a Customer Services billing and data management system. Ensures that all Customer Services activities are completed in line with the original design intent are on time and within budget and comply with contractual obligations. Manage Gas Sales and Purchase Agreement of large commercial and Industrial customers.

Job Responsibilities:

  • Assists in the development of Company’s Customer Service policy and procedures in line with industry best practices.
  • Implements and monitors Company’s Customer Services policies and procedures to ensure they are in accordance with industry best practices.
  • Ensures building and maintaining high level contacts with customers, including other business and project partners
  • Ensure uploading vendor Invoices to the system post verification by concerned sales team
  • Interacts with other Company divisions to establish customer service procedures and project data links.
  • Ensures Continuous follow up with big customers regarding the services experience to improve stakeholder relations, enhance commercial contractual terms (e.g. consumed volume, unit price, Top percentage, etc.)
  • Designs and implement, in conjunction with all other departments, a suite of procedures to enable the Company’s establishment of a Customer Services billing and data management system.
  • Manage Gas Sales and Purchase Agreement of large commercial and Industrial customers.
  • Participates in establishing Company processes for recording of customer payment options, complaints resolution, metering, billing, credit & collection, and all billing systems related topics.

Job Requirements:

  • Bachelor’s Degree in Engineering or Business Management or Sales or equivalent.
  • 10 years of experience in a Customer Services, at least 5 years’ experience in preferably a Gas Distribution or a Utility Company.
  • Strong experience in managing CRM and Call centre of a large customer base company.
  • Exposure to a customer facing application such as “Customer Care and Billing” will be a definite plus

Job Details:


Company: Adnoc

Vacancy Type: Full Time

Job Location: Abu Dhabi, United Arab Emirates

Application Deadline: N/A

To apply for this job please visit www.linkedin.com.


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