Technical Product Business Coordinator

Website dnata

Job Description:

To deliver technical configuration requirements on business systems ensuring an accurate, complete, efficient and service-oriented working tool to business, in compliance with the standard operating procedures and regulatory and legal requirements. This role provides subject matter expertise and guidance on DMC systems, to improve the service quality, consistency and handling of technical configuration matters / challenges, such as implementing complex capacity limitations and client mark-up models. This role is responsible for Level 2 Technical Support, receiving technical incidents and requests from DM-Service Desk for aspects related to priohub systems.

Job Responsibilities:

  • Coordinates with business teams on the implementation of complex technical requirements, reviewing impact to operations and sales, establishing the best course of action and reporting on progress and final results.
  • Identifies training needs and provides technical assistance to Technical Product team, Loading team and
  • Service Desk, to ensure that work is completed efficiently and in compliance with procedures
  • Provides support and direction, and acts as a role model for the desired system technical and configuration aspects.
  • Coaches colleagues on the required technical skills and knowledge to work efficiently.
  • Responsible to identify, assign and/or execute the Level 2 technical support tasks raised by business teams, as per the agreed SLAs and with the highest levels of quality
  • Manages queue for Level 2 technical incidents and service requests reported by business teams, prioritizing work and coordinating end-to-end work-items sent to Level 3.
  • Proactively monitors system configuration demands from business teams, identifying gaps in the use and configuration of the system, proposing improvements, and overseeing that the system is used to the best of its capacities
  • Responsible to manage workflow for the priohub Tech-product support team, and to monitor quality and performance of delivery to business

Job Requirements:

  • Work experience of 5+ years within the travel business
  • A level/Secondary school qualification (12 years schooling or equivalent)
  • Proven experience in roles related to system configuration and support, with demonstrable examples of customer-centricity
  • Basic understanding of systems and technical architecture of solutions.
  • Analytical mind-set, quick to understand complex business scenarios and situations.
  • Relevant experience in an operational systems environment (preferably within a tour operator environment or ticketing solutions).

Job Details:

Company: dnata

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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