Quality Officer

Job Description:

As a Loyalty Operations Systems & Quality Officer, you will be responsible to work with the Loyalty Operations Systems & Quality Manager to document and maintain processes required to ensure a comprehensive Loyalty Customer data platform and environment.

Job Responsibilities:

• Work closely with Lead Officer, Loyalty & Digital Systems and Customer Engagement Manager to enhance personalization platform roadmap. Assist in execution of business technology strategy for QLAS and other
• Loyalty data applications, as well as CDP, Customer 360, Customer Insights and other Customer Engagement programs.
• Actively involved in trouble shooting and guiding of customer engagement and Loyalty staff on systems usage.
• Work in close co-ordination with IT teams to ensure sound health for operational systems.
• Works with various divisions across customer touch point to understand the requirements which involve customer data and support business units to understand the need for customer insights.
• Control, Monitor and measure the operational systems performance, report issues and take suitable corrective actions for continual improvement.
• Coordinates with IT, Commercial, In-flight, Ground Services and Customer Experience departments to understand the requirements which involves customer data and support business units in cross utilization of customer information.

Job Requirements:

• Experienced in engagement and communication with key business users. Good at working closely with IT and various Business units for effective communication to ensure overall project objectives are met.
• Proven skills for system analysis and process reverse engineering.
• Experienced to conduct business user requirements gathering and requirement analysis.
• Min. 4 years of job-related experience.
  Must be technically hands on to handle R&D in new analytics and data driven technologies.
• A bachelor’s degree qualification.