Quality Officer

Website Qatar Airways

Job Description:

As a Loyalty Operations Systems & Quality Officer, you will be responsible to work with the Loyalty Operations Systems & Quality Manager to document and maintain processes required to ensure a comprehensive Loyalty Customer data platform and environment.

Job Responsibilities:

  • Work closely with Lead Officer, Loyalty & Digital Systems and Customer Engagement Manager to enhance personalization platform roadmap. Assist in execution of business technology strategy for QLAS and other
  • Loyalty data applications, as well as CDP, Customer 360, Customer Insights and other Customer Engagement programs.
  • Actively involved in trouble shooting and guiding of customer engagement and Loyalty staff on systems usage.
  • Work in close co-ordination with IT teams to ensure sound health for operational systems.
  • Works with various divisions across customer touch point to understand the requirements which involve customer data and support business units to understand the need for customer insights.
  • Control, Monitor and measure the operational systems performance, report issues and take suitable corrective actions for continual improvement.
  • Coordinates with IT, Commercial, In-flight, Ground Services and Customer Experience departments to understand the requirements which involves customer data and support business units in cross utilization of customer information.

Job Requirements:

  • Experienced in engagement and communication with key business users. Good at working closely with IT and various Business units for effective communication to ensure overall project objectives are met.
  • Proven skills for system analysis and process reverse engineering.
  • Experienced to conduct business user requirements gathering and requirement analysis.
  • Min. 4 years of job-related experience.
    Must be technically hands on to handle R&D in new analytics and data driven technologies.
  • A bachelor’s degree qualification.

Job Details:

Company: Qatar Airways

Vacancy Type: Full Time

Job Location: Doha, Qatar

Application Deadline: N/A

To apply for this job please visit www.linkedin.com.

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